Returns & Exchanges

Sale:

Items on sale are non-returnable, but you can exchange the same style for a different size. Exchanges can only take place twice, we are entitled to refuse exchanges after that.

How Exchange works:

To process an exchange, send us an email at care@linentrail.com or give us a call on +919188270822 within 15 days of receiving the product, our team will confirm your return request via email. We would be happy to provide a refund. Cost of the return will be borne by Linen Trail. Once we receive the garment, our team will inspect the garment after which you will receive an email confirming that your return has been accepted and we will initiate the refund process through bank transfer, for which you’ll be asked for your Bank details for the same, the transfer days will vary according to your bank’s policy. Please note, all products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition. Please be careful while trying on items. The item should be returned new and unused as Linen Trail holds the right to not to accept returns in case product is used or damaged by the customer. Post 15 days, no exchange or return will be entertained.

Customized Items:

We are more than happy to make your dress according to your measurements. However, a customized item cannot be returned or exchanged unless the product is defective. We can make alterations to get you that perfect fit, but these alteration request can be taken up only twice for the same piece.