Refund policy

Exchange,Return,Refund,Cancelation Policy:


At LinenTrail.com, we value your satisfaction and want to ensure a smooth shopping experience for you. Please take a moment to review our Exchange and Return Policy to understand the guidelines for returning or exchanging products.

No exchange or returns (refunds) on Fabrics/Boxers/Inner-wear from Linen Trail.

1. Exchange Window:

  • Customers have the option to exchange their orders within 7 days from the date of delivery.
  • Available only in India

2. Non-Returnable Categories:

  • Products on sale will not be applicable for return this includes

            - When a product has a price slash

            - Products that are included in a discount/3FOR2/Price Drop campaign/BOGO(Buy one get one Free)

  • Factory Rescue products cannot be returned/exchanged

 

3. Return Eligibility:

  • We reserve the right not to accept returns for products that:
  • (i) Appear to have been used, washed, or soiled.
  • (ii) Are damaged, except in cases where the return is due to the delivery of damaged goods.
  • (iii) Post 7 days of delivery
  • (iv) International orders are not applicable for return or exchange


4. Reverse Pickup:

  • The reverse pick-up will be initiated through the exchange/return request portal
  • We can arrange for a reverse pickup of products upon confirmation by our Customer Experience Team. If you receive a defective product, please send us images at care@linentrail.com, and our team will assist you.
  • There is a flat 300 INR return reverse pick-up fee


5. Reverse Pickup Process:

  • Once confirmed by our Customer Experience Team, we will arrange for the reverse pickup of the product(s) within 7 days of receiving your request.


6. Packaging Condition:

  • When returning a product, please ensure that the packaging remains intact as it was during the original delivery.


7. Delivery Partners:

  • LinenTrail.com relies on delivery partners such as BlueDart, Delhivery, Shree Maruti, Amazon, etc., for shipping services.

8. Exchange:

  • The exchange is chargeable of Rs. 150 per product

9. Sale Items:

  • If you return an order placed during a sale, you will be refunded only the amount you originally paid, not the current product price. Please note that sale Items can only be refunded into your store credits or as a discount code


10. Cancelation timeline/Process

  • Once an order has been successfully placed, our tele-confirmation process will be initiated within 4 hours. If, for any reason, you find it necessary to cancel your order, we kindly request that you promptly inform our team.

  • To initiate an order cancellation, please send an email or WhatsApp message to notify us of your cancellation request within the first 4 hours of placing your order. Our contact information is 9995268003  or email us at care@linentrail.com.

  • It's important to note that once an order has been confirmed and processed by our dedicated team, we are unable to accommodate cancellation requests. This is particularly pertinent for made-to-order products, where production processes have already commenced.

    11. Refund Process:

- For returns, the refunded amount will be credited back into store credits or discount codes. Only full-priced products can be returned and refunded to your source account.

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

12. Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at care@linentrail.com 

13. Contact Information:

- If you need assistance with exchanges or returns, please contact us at 9995268003 or email us at care@linentrail.com.


- Our customer support team will promptly respond to your inquiry and may request additional information if needed.


14. Return/Exchange Limit:

- Please note that an order can be returned or exchanged a maximum of two (2) consecutive times.


15. Return/Exchange Shipping


To return your product, you should mail your product to

Kollara Enterpirses Private LImited,51/1433, Thrikkumarakudam Temple Road, Ayyanthole, Chungam, Thrissur, Kerala 680003


We initiate the pick-up from our end. If the PIN code is not available for pick-up, the customer has to send the product back to the address listed above to initiate the exchange/refund process.

We appreciate your trust in LinenTrail.com and strive to provide the best service possible. Your satisfaction is our priority, and we look forward to assisting you with any exchange or return requests.